Brooks Run Happy Fest

FREQUENTLY ASKED QUESTIONS

While the Terms and Conditions outline the complete details of this promotion, your question may already be answered below.

How do I track miles during Run Happy Fest?

Visit the dashboard to connect your device and log miles automatically. You can also input your miles manually from the dashboard to log progress without connecting a fitness device.

Do I need to track all my miles for a challenge in one go?

While the 5K challenge must be completed in one run, the full marathon distance miles are tracked cumulatively – so feel free to spread out your runs over the course of the event.

What are badges?

Our digital badges celebrate your milestones during Run Happy Fest. They're a perfect way to share your accomplishments with friends online!

How do the leaderboards work?

Once you run a 5K or complete the full marathon distance your performance will appear on our leaderboards. You can filter by age group and compare your results to others in the community!

I just logged a particular distance – why hasn’t my dashboard updated yet?

There can sometimes be a short delay before your dashboard reflects a recently logged run. You may need to wait a few minutes before your distance is awarded or a badge is given.

I think I'm having technical issues. What should I do?

Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Microsoft Edge, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled. Clearing your cache and cookies also helps in this instance.

Why can't I use my P.O. Box address to register?

Your home address allows us to identify your residence for eligibility purposes.